Returns & Refunds

Last updated: October 10, 2026

Rezzy Gear wants you to be satisfied with your order. This policy applies to purchases made directly from Rezzy Gear and is subject to any rights you may have under applicable law.

Standard apparel and accessories

For eligible, non-custom items, you may request a return within 30 days after delivery. Items must be unworn, unused, unwashed, with original tags when applicable, and accompanied by proof of purchase.

Custom and personalized items

Custom, personalized, made-to-order, or ceremonial items—including Name & Clan Customs and custom Ribbon Shirts—cannot be returned or exchanged for change of mind. If a custom item arrives damaged, defective, or materially different from what was ordered, contact us and we will work to make it right. This limitation does not remove any rights required by applicable law.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us as soon as reasonably possible and include your order number and clear photos when available. Approved claims may be resolved with a replacement, refund, or other appropriate remedy.

Return shipping

For ordinary returns, the customer is responsible for return shipping unless we agree otherwise. If Rezzy Gear sent the wrong item or the item is confirmed damaged or defective, Rezzy Gear will cover reasonable return or replacement shipping as appropriate.

Refunds

Once an eligible return is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method within 10 business days after approval. Your bank or payment provider may take additional time to post the credit. Original shipping charges are not refundable unless required by law or the return resulted from our error.

How to request a return

Contact rezzy.gear.admin@gmail.com before sending a return. Approved return instructions will be provided before you ship the item.